Hard vs soft paywall

Hard vs soft paywall

PepTalk’s new A/B test was designed to address a significant drop-off in conversions at a specific paywall that appeared when users attempted to play a premium video while still on a free membership. To tackle this issue, two variants were tested: Variant A introduced an intermediate screen providing more details about the video, similar to Netflix’s autoplay snippets when hovering over content. Tapping on the “Watch Now” button led to the paywall. Variant B allowed the video to play for 10 seconds before displaying the message “Enjoying our exclusive video content?”. The paywall would then appear when the “Continue to Watch” CTA was clicked.

Results

  • Conversion rates with B overtook A significantly


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