Highlighting free delivery

Highlighting free delivery

Clarks sought to increase completed orders by highlighting their free delivery policy for orders over £50, a benefit many users were unaware of. Drawing on insights from a large experiment database, they hypothesized that prominently displaying this delivery information on product pages could positively influence user behavior. The team tested a variation of the product and delivery page that emphasized the free delivery offer against the original version to measure the impact on conversions.

Results

  • Increase in conversions by 2.6%


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